{"id":14515,"date":"2020-02-12T16:45:50","date_gmt":"2020-02-12T13:45:50","guid":{"rendered":"https:\/\/www.netbilisim-tr.com\/support\/"},"modified":"2025-09-13T12:45:26","modified_gmt":"2025-09-13T09:45:26","slug":"support","status":"publish","type":"page","link":"https:\/\/www.netbilisim-tr.com\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"

[vc_row][vc_column width=”1\/4″][stm_sidebar sidebar=”5146″][\/vc_column][vc_column width=”3\/4″ css=”.vc_custom_1541801538518{margin-top: 15px !important;}”][vc_column_text css=”.vc_custom_1720676212251{padding-top: 15px !important;padding-bottom: 15px !important;}”]<\/p>\n

Product Acceptance and Delivery Terms:<\/h3>\n

Product acceptance and delivery are carried out on weekdays between 08:00 – 17:00. The decision to accept or reject products will be finalized after inspection by our service. Products that have been completed and personally picked up are delivered against the “Fault Tracking Form.” Products must be delivered with the purchase invoice and warranty certificate.<\/p>\n

For Defective Products Sent by Cargo:<\/h3>\n

After notifying the defective product through the contact form below or by emailing teknik@netbilisim-tr.com<\/a>, you can send it to us with the MNG cargo approval code that will be provided to you if deemed appropriate.<\/p>\n

Our Technical Service Address:<\/h3>\n

Net Aksesuar Bili\u015fim \u00dcr\u00fcnleri \u0130\u00e7 ve D\u0131\u015f Tic. A\u015e.
Huzur Mahallesi Tomurcuk 1 Sokak No:5\/A Sar\u0131yer – Istanbul
MNG Cargo Agreement Code: 288 897 521<\/p>\n

Click HERE<\/span><\/strong><\/a> for the Technical Service Application Form<\/p>\n

User Errors That Will Void the Product Warranty:<\/h3>\n

<\/p>\n

    \n
  • Inadequate packaging<\/li>\n
  • Cracks and breaks in the product<\/li>\n
  • Tampering with or missing screws on the product<\/li>\n
  • Dents, impacts, and scratches on any part of the product<\/li>\n
  • Damage occurring during unhealthy transportation<\/li>\n
  • Tampering with or replacing electronic parts<\/li>\n
  • Damage to any part of the product<\/li>\n
  • Changing or rendering the serial number unreadable<\/li>\n
  • Sticking non-removable labels or remnants of removed labels on the product<\/li>\n
  • Extreme heat, extreme cold, humidity, dust accumulation<\/li>\n
  • All faults arising from electrical networks<\/li>\n
  • Intervention by an unauthorized service<\/li>\n<\/ul>\n

    In these cases, the product will be serviced outside of warranty coverage.[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” el_class=”third_bg_color” css=”.vc_custom_1543498040583{margin-top: 30px !important;margin-bottom: -60px !important;}”][vc_column][vc_cta h2=”\u201cNitelikli Elektronik ve Teknoloji\u201d” h2_font_container=”tag:h2|font_size:20px|text_align:left|color:%23000000|line_height:24px” h2_use_theme_fonts=”yes” shape=”square” style=”flat” add_button=”right” btn_title=”Product Catalogue” btn_style=”flat” btn_color=”theme_style_2″ btn_align=”right” btn_i_align=”right” btn_i_icon_fontawesome=”fas fa-chevron-right” css=”.vc_custom_1665486070549{margin-bottom: 0px !important;}” particles=”yes” use_custom_fonts_h2=”true” btn_button_block=”true” btn_add_icon=”true” el_class=”third_bg_color” btn_link=”url:https%3A%2F%2Fwww.netbilisim-tr.com%2Fwp-content%2Fuploads%2Fkatalog%2FNet-Bilisim-Dijital-Katalog.pdf|target:_blank|”][\/vc_cta][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

    [vc_row][vc_column width=”1\/4″][stm_sidebar sidebar=”5146″][\/vc_column][vc_column width=”3\/4″ css=”.vc_custom_1541801538518{margin-top: 15px !important;}”][vc_column_text css=”.vc_custom_1720676212251{padding-top: 15px !important;padding-bottom: 15px !important;}”] Product Acceptance and Delivery Terms: Product acceptance and delivery are carried out on weekdays between 08:00 – 17:00. The decision to accept or reject products will be finalized after inspection by our service. Products that have been completed and personally picked up are<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-14515","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.netbilisim-tr.com\/en\/wp-json\/wp\/v2\/pages\/14515","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.netbilisim-tr.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.netbilisim-tr.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.netbilisim-tr.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.netbilisim-tr.com\/en\/wp-json\/wp\/v2\/comments?post=14515"}],"version-history":[{"count":0,"href":"https:\/\/www.netbilisim-tr.com\/en\/wp-json\/wp\/v2\/pages\/14515\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.netbilisim-tr.com\/en\/wp-json\/wp\/v2\/media?parent=14515"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}