Our Support Page
Product Acceptance and Delivery Conditions:
Product acceptance and delivery is made between 09:00 – 18:00 on weekdays.
The decision of acceptance and rejection of the products becomes certain after the examination of our service.
The products, whose hand-picked processes are finished, are delivered against the “Failure Tracking Form”.
Products with lost defect tracking form are delivered against ID copy and letter.
No responsibility is accepted for products that are not taken from our service within 60 days.
Products must be delivered with a purchase invoice photocopy and warranty document.
In shipments for defective products by cargo:
You can send the defective product to us free of charge with the domestic shipping confirmation code to be given to you, if it is deemed appropriate, from the contact form below or by e-mail to Teknik@netbilisim-tr.com.
Our Technical Service Address:
Net Aksesuar Bilişim Ürünleri Sanayi ve Ticaret Anonim Şirketi
Huzur Mahallesi Tomurcuk 1 Sokak No: 5 / A Sarıyer – İstanbul
Our Domestic Shipping Agreement Code: 374 368 852
For Technical Service Application Form CLICK HERE
User Errors That Will Take the Product Out of the Warranty:
Cracked and broken in the product,
Playing with screws on the product or lost screws,
Dents, crushes, scratches anywhere on the product,
Malfunctions occurring during unhealthy transportation,
Playing, replacing with electronic parts,
Any part of the product is damaged,
Changing the serial number, being unreadable,
Sticking labels that cannot be removed to the product or remnants of the removed label,
Extreme heat, extreme cold, humidity, pollination,
All failures arising from electrical networks,
Interference of the product other than its authorized service,
In cases, the product will be treated outside the warranty.